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ITIL training courses and schools
IT Infrastructure Library

School: ProTech Professional Technical Services, Inc.
[All Courses]

ITSM/ITIL v3
Course Format: Classroom
ITIL(Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world by providing a cohesive set of Service Support and Service Delivery practices drawn from the best practices of public and private sectors internationally. This course is designed for students so that they will have ?foundational? knowledge of the functions, roles, and p...
 

ITSM/ITIL Release & Control Practitioner
Course Format: Classroom
This course is designed for those of you working within, or tasked with implementing, the Change Configuration and Release processes. It is also useful for working in one particular discipline, but can broaden your knowledge of other related Service Management disciplines Audience: Topics: Prerequisites: Students should have a Foundation Certificate in IT Service Management and at leas...
 

School: PARSEC Group
[All Courses]

ITIL Service Managers (Certificate)
Course Format: Classroom

 

ITIL Practitioner Support & Restore (Certificate)
Course Format: Classroom

 

ITIL Practitioner - Release & Control Management (Certificate)
Course Format: Classroom

 

ITIL Foundation Certification
Course Format: Classroom
This course introduces participants to the elementary terms and concepts of ITIL. The Foundation Certification in IT Service Management is an introductory certification to the understanding of ITIL, the most widely accepted framework and standard of IT Infrastructure Management in the world. The ITIL Foundation Certification course introduces you to the terms and concepts of ITIL. You are ta...
 

School: SkillSoft
[All Courses]

ITIL V3 - Continual Service Improvement (Certificate)
Course Format: E-learning
IT organizations should incorporate service improvement continually throughout the lifecycle of every service they provide to their customers. Within ITIL, Continual Service Improvement (CSI) is a phase of the Service Lifecycle that provides IT organizations the tools and processes necessary to continually improve their services. This course is intended to help learners understand how CSI will ...
 

ITIL V3 - Service Strategy Processes (Certificate)
Course Format: E-learning
In order to decide the best path for an IT service organization to grow, service providers need to develop a strategy to maintain an advantage over their competitors. This course details the processes that affect Service Strategy. Target Audience For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of i...
 

ITIL V3 - Service Strategy Fundamentals (Certificate)
Course Format: E-learning
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perfo...
 

ITIL V3 - ITIL and the Service Lifecycle (Certificate)
Course Format: E-learning
Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to e...
 

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