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ITIL training courses and schools
IT Infrastructure Library

School: Nouri Associates, Inc.
[All Courses]

ITIL for Executives Workshop
Course Format: Classroom
This course is designed for IT Leadership and senior IT managers. It covers the importance of ITIL as a best practices framework for IT departments and organizations in order to help the IT organizations align with business needs and deliver quality and cost effective services to their business counterparts. Course Description Designed for senior IT Managers, this course introduces the ITI...
 

ITIL v3 Service Manager Bridging (Certificate)
Course Format: Classroom
The ITIL Version 3 Service Manager Bridging Course offers candidates a fast track to update their ITIL Service Manager qualification, and gain recognition at the new ITIL Expert certification level. This qualification bridges the gap between the ITIL Manager’s Certificate in IT Service Management (versions 1 & 2) and the ITIL Expert certificate in IT Service Management (ITIL version 3). This co...
 

ITIL Practitioner Agree & Define (Certificate)
Course Format: Classroom
This course replaces the independent Service Level Management and Financial Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the customer interactions and financial processes in an organization through interactive classroom training. Course Description This module focuses on the implementation and management of the processes and functions i...
 

ITIL v2 Service Manager (Masters) (Certificate)
Course Format: Classroom

 

ITIL Practitioner Release & Control (Certificate)
Course Format: Classroom
This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. Course Description This module focuses on the implementation and management of the processes and functions involved in achieving control and stability wit...
 

ITIL Practitioner Support & Restore (IPSR - Clustered Practitioner) (Certificate)
Course Format: Classroom
This course replaces the independent Service Desk/Incident Management and Problem Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the SIP processes in an organization through interactive classroom training. Course Description This course focuses on the implementation and management of the processes and functions involved in managing except...
 

ITIL Version 3 Foundation (Certificate)
Course Format: Classroom
IT Infrastructure Library (ITIL) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices are presented in a service lifecycle model, including Service Strategy, Service Design, Ser...
 

ITIL Version 2 Foundation Course with ITIL ALIVE (Certificate)
Course Format: Classroom
This course introduces the learners to ITIL, ITSM and the key processes, which are part of the ITIL Best Practices Framework. This course includes a comprehensive case study to enable the learners to “Learn by Doing� Introduced as a new approach to ITIL training, NAI employs a mixture of online and classroom course delivery methods that balance classroom group dynamics and knowledge sharing wi...
 

ITIL v2 Foundation Exam Preparation (Certificate)
Course Format: Online
This ultimate exam preparation tool offers you a content refresher tool, a practice question section with diagnostic feedback and a 1-hour simulated exam. Course Description The ITIL Foundation Exam Preparation Guide contains a summary of the ITIL concepts and processes and provides different types of questions and assessments designed to test your learning on the Foundation level certific...
 

ITIL v2 Foundation (Certificate)
Course Format: Virtual
The ITIL Foundation Course - Instructor-led provides you with an experienced ITIL Masters Certified Trainer to guide you through the course and enable an in-depth understanding of the ITIL concepts through scheduled chats, conference calls and e-mail support. The ITIL Foundation Course is an award winning and EXIN accredited course comprising of an integrated case study learning approach and ri...
 

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