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ITIL training courses and schools
IT Infrastructure Library

School: Nouri Associates, Inc.
[All Courses]

ITIL Foundation v2-v3 Bridging (Certificate)
Course Format: Online
This 6½ hours e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation Bridging Course trains previously certified Foundation learners on the new contents of the ITIL v3 Foundation syllabus. The course introduces learners to the concept of the service lifecycle approach to IT Service Management accordi...
 

ITIL v2 Foundation Course - Self Paced (Certificate)
Course Format: Online
The self paced ITIL Foundation Course is an award winning and EXIN accredited course comprising of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16 hour long modularized self-paced e-learning course introduces you to the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (...
 

ITIL for Help Desk Agents (Certificate)
Course Format: Online
This course is specially designed for help-desk agents and first-level support staff with focus on the Service Desk function, Incident Management, Change Management, Configuration Management and Problem Management processes. Course Description ITIL for Help Desk Agents is designed to give the IT help-desk and support staff an overview of ITIL and IT Service Management, and an introduction ...
 

ITIL v2 Extended Awareness (Certificate)
Course Format: Online
Besides introducing ITIL and ITSM, this course also gives an introduction to each of the ITIL processes. The extended awareness course provides you with an overview of the concepts within the ITIL Best practices and also introduces the principles of all ITIL processes. Course Description This course gives you an overview of the concepts within the ITIL Best Practices and also introduces yo...
 

ITIL v2 Awareness
Course Format: Online
The ITIL/ITSM Awareness course is perfectly suited for Managers and non-core IT people who do need an overview of IT Service Management and the role of ITIL within the service management domain. Course Description This course gives you an overview of the key concepts within the IT Infrastructure Library Best Practices. ITIL Best Practices are globally recognized as the preferred way of man...
 

School: Hilton Computer Strategies
[All Courses]

ITSM V3 Foundation Certification
Course Format: Classroom
This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ...
 

ITSM V2 to V3 Foundation Certification Bridge
Course Format: Classroom
This one-day, instructor-led course covers the key differences and benefits of the changes in ITIL v3. The focus of this session will be on the new service lifecycle approach to implementing new and changed services, while also addressing key new concepts, functions, processes and changes to existing processes. Topics covered include: Delivered over one day the course features lectures, disc...
 

Hands-On ITSM Practitioner: Support & Restore
Course Format: Classroom
This program leads to the Practitioner Certificate in IT Service Management Support and Restore and is for people who will participate in managing, organizing, and optimizing the operations of the Support and Restore processes in an IT Service Organization that has implemented, or started to implement, ITIL based Support and Restore processes. Managing the Service Desk function, Incident and...
 

Hands-On ITSM Practitioner: Release & Control
Course Format: Classroom
This 5 day program leads to the Practitioner Certificate in IT Service Management Release and Control and is for people who will participate in managing, organizing, and optimizing the operations of the Release and Control processes in an IT Service Organization that has implemented, or started to implement, ITIL based Support and Restore processes: Managing the Change, Configuration and Rel...
 

ITSM Practitioner Certification: Agree and Define
Course Format: Classroom
This hands on, instructor led program leads to the Practitioner Certificate in IT Service Management Agree & Define and is for IT professionals who will participate in managing, organizing, and optimizing the Service Level and Financial Management process areas. Audience Operational staff and managers wishing to certify their skills in planning, monitoring, reporting and optimizing...
 

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