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ITIL training courses and schools
IT Infrastructure Library

School: Hewlett-Packard Education & Training
[All Courses]

ITIL Awareness
Course Format: Online
This training gives you an overview of the key concepts within the IT Infrastructure Library Best Practices. ITIL Best Practices are globally recognized as the preferred way of managing and delivering IT Services in an organization. Requirements None Pre-Requisites Understanding of ITSM and its importance to the organization can be useful Target Audience IT Managers IT Suppor...
 

School: ExecuTrain
[All Courses]

ITIL Foundation Certification v2.0
Course Format: Online
The IT Infrastructure Library, or ITIL is just like a collection of books in a library that can be used to improve the organization’s quality service levels. Instead of letting the books lie idle the ITIL Foundation Certification introduces a science called IT Service Management to optimize the use of books in the library. In this course, you will examine ITIL Foundation Certification. ...
 

ITIL Bridge Foundations
Course Format: Online
The ITIL Foundation Certification Course is the first in a portfolio of ITIL Certification Courses. The purpose of the course is to certify that the student has achieved a fundamental level of knowledge of the IT Infrastructure Library (ITIL) terminology, structure and basic concepts, and has a comprehensive understanding of the core principles of ITIL practices for IT Service Management. ...
 

School: Pultorak & Associates, Ltd.
[All Courses]

ITIL Managers
Course Format: Classroom
The ITIL Managers course schedule for 2007 is as follows: Q1 Feb 26 - Mar 2 Week One SQLsoft Mar 26 - 30 Week Two SQLsoft Apr 24 Revision Day Apr 25 - 26 Examination Dates Q2 May 21 - 25 Week One SQLsoft Jun 18 - 25 Week Two SQLsoft Jul 24 Revision Day Jul 25 - 26 Examination Dates Q3 Aug 20 - 24 Week One SQLsoft Sep 17 - 21 Week Two SQLsoft Oct 23 Revision Day ...
 

ITIL Planning to Implement Service Management Workshop
Course Format: Classroom
Pultorak & Associates’ Planning to Implement Service Management is an intensive two-day instructor-led course or 4-day facilitated workshop that is based on the core ITIL publication Planning to Implement Service Management. The course features: Concepts and techniques for implementing IT service management initiatives including Operations Assessments, Goals/Questions/Metrics, RACI M...
 

ITIL Practitioner
Course Format: Classroom
ITIL Practitioner includes the following instructor-led courses: Service Desk and Incident Management Change Management Release and Control Service Level Management Each of these courses offers practical guidance on process design and implementation. PREREQUISITE A strong knowledge of ITIL is recommended. In addition, those who will be taking the optional Certification exam a...
 

ITIL Essentials
Course Format: Classroom
ITIL Essentials is an intensive two-day instructor-led course that: Provides a complete overview of All 11 ITIL components, including goals, key terms, responsibilities, and keys to success Prepares students to pass the ITIL Foundation exam Helps students leverage ITIL concepts and practices in their daily work PREREQUISITE There are no prerequisites for this course. INTENDED A...
 

ITIL V3 Strategy Workshop
Course Format: Classroom
The aim of this service is to help the IT organization come up with a strategy for moving into ITIL® V3 and help define and prioritize the problems to be solved and the opportunities to be capitalized on. This alignment of desired outcomes with the organizational and business priorities is very critical if this migration to ITIL® V3 is to be successful. PARTICIPANTS The following will be...
 

ITIL V3 Managers Bridge
Course Format: Classroom
IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from...
 

ITIL V3 Foundation Bridging
Course Format: Classroom
IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high quality IT services. ITIL’s body of knowledge represent the consensus derived from...
 

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