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Telephony training courses and schools

School: Unitek Information Systems
[All Courses]

Implementing and Maintaining Telephony Using Microsoft Office Communications Server 2007
Course Format: On-site
After completing this course, students will be able to: Implement and maintain telephony by using Office Communications Server 2007. Plan and deploy Office Communications Server 2007 in a PBX telephony environment. Plan and deploy Office Communications Server 2007 enterprise telephony solutions. Describe and monitor Office Communications Server 2007 call flow. Prerequisite...
 

Implementing Cisco Unified Messaging (IUM) v5.0
Course Format: On-site
Implementing Cisco Unified Messaging (IUM) v5.0, formerly Cisco Unified Communications System Engineer (UCSE) provides students with best practice information on how to administer, install, configure, operate, and maintain a Cisco Unity system in either a stand-alone voice mail or unified messaging environment, as well lessons on Cisco Unity Connection. . IUM is a 5-day instructor-led (ILT) cou...
 

IP Telephony Troubleshooting (IPTT) v4.0 (TUC v1.0)
Course Format: On-site
After completing this course, the student should be able to: Apply effective troubleshooting methods to resolve issues in complex IPT networks Troubleshoot common Call Manager configuration, integration, and operation problems. Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools. Troubleshoot common router, switch, and gateway configu...
 

Cisco IPCC Express & IP IVR Deployment (CRSD) v4.0
Course Format: On-site
After completing this course the student should be able to: Learn about CRS products to enable a design for end users Install and configure a CRS Engine and CRS Editor Configure the CallManager to support CRS Applications Develop IP-IVR and IP ICD applications, workflows Build and troubleshoot a Contact Center application Configure the ICD Desktop Enterprise to facilitate screen pop...
 

Unified Communications System Engineer (UCSE) v1.4 (Certificate)
Course Format: On-site
After completing this course, the student should be able to: Identify if a computer system meets the minimum hardware requirements for a Cisco Unity system or explain why it does not. Determine if a voice board that has a particular hardware set up is correct for a Cisco Unity system or explain how to correct it. Determine if a voice board that has a particular hardware set up is correc...
 

Cisco Unified Communications System Administrator (UCSA) v1.4
Course Format: On-site
Describe the minimum hardware requirements necessary for that particular unified communications component system. Describe the software configuration necessary to build that particular unified communications component system. List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail. Correctly identify the standard features of a Cisco Unity sy...
 

IP Telephony Express (IPTX) v4.0
Course Format: On-site
After completing this course the student should be able to: Describe Cisco CME system’s features, positioning strategies, and deployment models: Describe the key features and functionality of Cisco CME system. Describe CCME / CUE market, positioning strategies and deployment models This is a foundation module to compare and contrast traditional telephony with VoIP, Explain the differ...
 

Implementing Cisco Voice Gateways and Gatekeepers (GWGK) v2.0
Course Format: On-site
After completing this course the student should be able to: Integrate gateways and gatekeepers into an Enterprise IP telephony network with Cisco Call Manager and Cisco Unity. Prerequisites CCNA, CVOICE, conceptual understanding of Cisco Call Manager Express functions Course Outline Integrating a VoIP Network to the PSTN and PBX’s Implementing a D...
 

Cisco IP Telephony (Call Manager) - Concepts + Troubleshooting
Course Format: On-site
This comprehensive combo focuses on using Cisco® CallManager and other IP telephony components connected in LANs and WANs and provides you with a foundation for working with Cisco®IP Telephony products, specifically Cisco®CallManager. This unique COMBO also fully covers the troubleshooting aspects, and provides networking professionals with the fundamentals to impleme...
 

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0
Course Format: On-site
Pre-requisites CCNA, CIPT 1 and 2, QoS, GWGK Course Objectives The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes. Course Outline Troubleshooting Methodology Analyzing and Isolating Problems Common Unified Commun...
 

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