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Baltimore, United States

School: Sunset Learning Institute, Inc.

Scalable Cisco Internetworks
Course Format: Classroom
The five-day BSCI 3.0 course covers routing protocol training for professional-level skills in building Enterprise level router networks and applications. Integrates Advanced Technologies. Course Objectives In this course, students will learn how to create an efficient and expandable enterprise network by installing, configuring, monitoring, and troubleshooting network infrastructure equi...
 

Cisco Multilayer Switched Networks
Course Format: Classroom
This five-day BCMSN v3.0 covers CCNP training for advanced skills in building enterprise level switched networks and applications, and integrates Advanced Technologies such as VoIP and wireless. In this course, students will learn how to create an efficient and expandable enterprise network by installing, configuring, monitoring and troubleshooting network infrastructure equipment (especiall...
 

Cisco Intelligent Contact Manager
Course Format: Classroom
This four-day course is intended for personnel within the call center environment who will have day-to-day interaction with the ICM products from Cisco. The course covers ICM configuration, basic scripting, and basic reporting, as well as an overview of the ICM product, routing, pre, post and translation routing. This class is geared toward implementing ICM in a Traditional ACD environment but ...
 

Unified Contact Center Express
Course Format: Classroom
This five-day course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments and troubleshooting. Course Objectives After completing this course, students will be able to: Design and plan a Unified Con...
 

Cisco Unified Customer Voice Portal Implementation
Course Format: Classroom
Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as ...
 

Cisco Unified Customer Voice Portal Development
Course Format: Classroom
This five-day course teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a...
 

Data ONTAP Fundamentals
Course Format: Classroom
Data ONTAP® 7.3 Fundamentals is an instructor-led course designed for those who provide support and administration on NetApp® storage systems running the Data ONTAP operating system. The course covers Write Anywhere File Layout (WAFL) file system, volumes, aggregates, qtrees, and quotas. Hands-on labs for the course focus on the basic administrative use of Data ONTAP in NAS and IP-SAN environme...
 

Designing Data Center Application Services
Course Format: Classroom
DCASD is a 5-day, instructor-led, lecture / lab course. You will learn how to deploy and configure intelligent network services using the Cisco ACE Products, Catalyst 6500 Application Control Engine (ACE) 4710 . This course covers all of the key features of the ACE products, including resource virtualization and management, server load balancing (Layer 2-4 and Layer 7), SSL termination and offl...
 

Content Switch Operation and Configuration
Course Format: Classroom
The Content Services Switch Operation and Configuration course provides customers with essential knowledge required for deploying content switching networks and layer 4-7 switching applications. The four-day operation and configuration class provides customers with intensive hands-on training using Cisco 11500 Series Content Services Switch and Content Switching Module for Cisco Catalyst 6500 S...
 

Application Control Engine Service Module
Course Format: Classroom
ACESM is a four-day, instructor-led, lecture / lab course that teaches you how to design, deploy, and optimize intelligent network services using the Cisco Application Control Engine (ACE) Service Module for Catalyst 6500 switches. This course covers all of the key features of the ACE 2.0 software, including resource virtualization and management, server load balancing (Layer 2-4 and Layer 7), ...
 

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