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Charlotte, United States

School: University of Prince Edward Island

Appreciative Enquiry
Course Format: Classroom
Appreciative Enquiry is one of the most important new tools for workplace development. Rather than focusing on what goes wrong, and looking to fix it, AE looks at what is going right, and explores the various ways we can do more of it.
 

Leadership
Course Format: Classroom
This course helps you understand the many roles of the leader—e.g., strategist, manager, communicator, mentor, coach, team member, change agent—and recognize and develop the skills necessary for success.
 

How to Become a Great Boss
Course Format: Classroom
Few bosses are ever given any instructions on how to be a good, let alone great, boss. It’s not surprising there are so many dreadful ones out there. This course helps you recognize the features that make for excellence in a boss and gives tools to continually enhance your own performance. Your employees, your own boss, and your career, will really appreciate it. The course includes perman...
 

Motivating Staff
Course Format: Classroom
Understanding employee motivators: achievement, status, power, and money, and their differing relevance to each individual; adapting leadership style to the employee’s needs; communicating and sharing goals; stimulating enthusiasm and commitment; creating an atmosphere that builds confidence; inspiring creativity.
 

Building Institutional Trust
Course Format: Classroom
Commitment, teamwork, high productivity, a positive work environment—these are all founded on a basis of trust. If trust is lacking, managers and supervisors constantly find themselves facing brick walls, or worse. This course covers the identification of factors that lead to loss of trust, and can build or repair trust.
 

Morale and Team Spirit
Course Format: Classroom
Low morale means a poor working environment, high turnover, resistance to change, and low productivity. This overview course includes knowing the demotivators; appreciation as the ultimate motivator; personalizing recognition; giving and receiving feedback; expectations and performance measurements; celebrating group achievement; and keeping people challenged.
 

Coaching and Mentoring
Course Format: Classroom
How to use coaching as a tool to improve the effectiveness of individuals and teams. The course includes how and when to coach; understanding responses to coaching; understanding the causes of performance problems; assertiveness skills; building rapport; and setting realistic goals.
 

Effective Supervision
Course Format: Classroom
A course for new supervisors, or a refresher for experienced supervisors. Topics include understanding your role; the prime functions of supervision; differing managing styles for different supervisees; active listening; understanding why people work; non-verbal signals; giving and receiving criticism; and planning your continual professional development.
 

Making Meetings Work
Course Format: Classroom
The topics covered in this workshop are: Benefits and Cost of Meetings; Content and Process of Meetings; Nine Steps to Planning Meetings; Five Keys to Leading Meetings; Starting a Meeting; Focusing and Facilitating; The Five Steps of Conducting a Meeting; Personal Plan of Action.
 

Eliminating a Scourge from the Workforce
Course Format: Classroom
Bullying is an abusive and destructive behaviour that is pervasive in too many work environments. This course, aimed at supervisors, managers, team members, and human resources professionals, will be particularly appropriate to members of organizations where bullying behaviour is suspected—though few organizations beyond a certain size are exempt—and to staff members responsible for developing ...
 

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