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Charlotte, United States

School: The Employers Association - Charlotte

OSHA Construction
Course Format: Classroom
The OSHA 10-Hour Construction course provides compliance safety training to prepare all employees for the hazards found on job sites. Participants will gain an understanding of OSHA regulations as they apply to commercial/residential construction and development. Learn your rights and responsibilities from an OSHA Authorized Instructor. Course Topics Introduction to OSHA and General Duty ...
 

Team Building
Course Format: Classroom
Participants will examine why teams or individuals constantly outperform competitors and peers given similar circumstances. Participants will walk away with a clear understanding of how they can be more productive through directed effort Vision Participants will be challenged to think in term of "What¡¯s Possible?" instead of "Let¡¯s work hard and hope we do well!" They wi...
 

Sexual Harassment
Course Format: Classroom
Sexual Harassment is a form of employee misconduct, which undermines the integrity of working relationships. Sexual harassment does not refer to occasional compliments but to behavior which is not welcome, which is personally offensive, and which destroys morale and interferes with employees¡¯ work effectiveness. This workshop is designed to stop illegal behaviors that may be currently taking...
 

Business Writing
Course Format: Classroom
This comprehensive, one-day business writing seminar focuses on the needs of people who must write effectively and persuasively to meet business requirements. Learn how you can tackle business communications with confidence, skill and enthusiasm! Module I - The Basic Communication Model Module II - The Barriers to Effective Communication Module III - The Seven Effective Writing Princ...
 

Time Management
Course Format: Classroom
Personal Productivity; make the most of individual skill and talent Course Topics Change ¨C Its not a four letter word Your Potential ¨C How much are You Really Tapping A Daily Calendar ¨C Get Organized and Get Moving Commitment and Follow Through ¨C Increase your Credibility by Eliminating "I¡¯m Sorry, I Forgot" Priorities ¨C The Key to Ending Crisis Management Habits ¨C Identif...
 

Excellent Customer Service
Course Format: Classroom
Foundation For Customer Service Defusing Skills What is customer service? Recent change in the marketplace What are customers demanding more of? Less of Seven sins of service Identify external and internal customers Positive Memorable Customer Experiences Core Service and Customer Service Four things customers want Accommodate and lead to business Reflective listening S...
 

Employment Selection and Interviewing
Course Format: Classroom
Understand the importance of the interview Establish a selection strategy Prepare for the interview Conduct an interview Understand EEO laws affecting the employment process Understand legal versus illegal questions you may ask or not ask Evaluate and select the right candidate Understand the importance of the post-interview process Practice conducting the interview through role...
 

Human Resource Essentials
Course Format: Classroom
This program is designed to give a detailed overview of the responsibilities required to maintain an effective and legally compliant human resource department. The sessions will encompass the topics listed below. This program will provide a solid foundation in human resources for the HR Assistant, HR support Staff, Office Managers, and others who may serve in an HR capacity. Course Topics ...
 

Train the Trainer
Course Format: Classroom
Understand work behavior styles Make the transition from worker to trainer Understand the importance of effective communications Recognize common barriers in the communication process Provide clear direction and delegate tasks Develop listening skills Understand the trainer’s role in training and developing team members Apply the 4-Step Method of on the job training Learn to instruc...
 

Telephone Communication
Course Format: Classroom
Telephone courtesy is good business. Many times customers form their first impression of a company based on the way an employee answers the telephone. Consequently, decisions are made and relationships are formed or not formed based to a large extent on the effectiveness of those telephone relationships. This half-day program is for persons who have frequent telephone contact with customers and...
 

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