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Charlotte, United States

School: University of Prince Edward Island

The Counseling Interview
Course Format: Classroom
When personal problems affect a staff member’s productivity it ceases to be a personal problem and becomes an issue for the manager. This course covers spotting impending problems; what not to do; setting up an opportunity to talk confidentially; encouraging feedback; and helping employees to discover their own resolution to the problem.
 

Managing Change
Course Format: Classroom
Massive and constant change is now taking place throughout the world, and the need for workplace change has never been greater: But it is natural and logical for employees to resist change. This course covers understanding resistance; stages of the change cycle; overcoming mistrust and miscommunication, the Not-Invented-Here syndrome; change as an opportunity; and moving from powerlessness to e...
 

Effective Reading
Course Format: Classroom
A course to increase participants’ proficiency in reading speed, comprehension, vocabulary, skimming, scanning, and coping with heavy reading loads.
 

Creating a Career Portfolio
Course Format: Classroom
A career porfolio is one of the most powerful tools for anyone wishing to plan or advance their career, improve their job mobility, or gain recognition of their experiential learning. A career portfolio can be constantly updated throughout one’s career, becoming a highly effective self-marketing tool for a lifetime.
 

Creative Thinking for Business
Course Format: Classroom
This workshop offers an opportunity to start reviving your creative thinking capacity. You will immediately apply simple principles to those difficult business problems that seem to have no easy solution. The workshop provides a set of tools and disciplines that you can take back to your business environment.
 

Interpersonal Communication Skills
Course Format: Classroom
Effective interpersonal communication is vital to professional success. This course focuses on the elements of non-written communication that are rarely taught in formal education: non-verbal communication; handling communication breakdowns; the influence of gender; when and when not to be assertive; why people do and don’t listen; active listening; asking effective questions; and positive...
 

Stress, Management Stamina, and Mental Toughness
Course Format: Classroom
Anyone who manages others or deals with situations where difficult decisions have to be made, and who wants to enjoy life along the way, owes it to him/herself to take this course.
 

Time Management
Course Format: Classroom
This is a course for everyone who worries that the workday is too short, or their productivity too low: it covers issues such as how to prioritize tasks; how to set time limits for projects and meetings; how to fend off drop-in visitors; how to stop e-mail from taking over the day; how to address interruptions such as phone calls; how to organize workspace; and how and when to delegate.
 

Crisis Management
Course Format: Classroom
Crises happen in all workplaces—it’s not a matter of if, but when. Without forethought, they can be disastrous for the organization involved. This course outlines the advanced planning and understanding that can lead to a positive response which limits the damage and can even turn the crisis into an opportunity.
 

Giving Effective Presentations
Course Format: Classroom
Successful public speaking is one of the most valuable skills in business, but surprisingly few people have taken time to understand the elements and techniques that make for dynamic and memorable presentations. This course covers the essentials of giving presentations with impact and style.
 

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