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Charlotte, United States

School: University of Prince Edward Island

Dealing with Difficult Behaviour and Negativity in the Workforce
Course Format: Classroom
Many employees—front line staff in particular—have to deal with "challenging" people, either on a regular basis or on less common but still stressful occasions. This course gives the perspective, understanding, and techniques that can help you to keep your sanity, your professionalism, and your job.
 

Dealing with Anger
Course Format: Classroom
This course looks at understanding the phenomenon of human anger in terms of its causes and manifestations while exploring how to respond to anger in healthy, effective ways. (Note that this is not an anger-management course, but a broader course relevant to managers and supervisors.)
 

Personality Dimensions and Conflict Resolution
Course Format: Classroom
Participants will first discover their own Personality Dimensions and gain an understanding of similarities and differences in personality types and behavioural styles. Participants then learn to apply the knowledge to practical conflict resolution at work and at home.
 

Conflict Through Personality Type
Course Format: Classroom
This course uses the Myers-Briggs Type Inventory (MBTI) to develop greater self-awareness, as well as the ability to analyze the behaviour of others with special applications to conflict situations. Participants complete both the MBTI and the Thomas-Kilmann inventories and participate in activities.
 

Conciliation Skills
Course Format: Classroom
This course focuses on the development of skills and strategies for becoming effective as a third party "helper" in conflict in everyday situations. The course differs from the above mediation course in assuming an existing relationship between the conciliator and the disputants, rather than adoption of a formal mediation process.
 

Communication in Groups
Course Format: Classroom
Good communication skills are the foundation of conflict resolution. Working with groups to achieve goals, get the work done, and contribute to the community presents many challenges, including getting more comfortable with conflict when it arises, helping the group to be clear about its purpose, and making room for everyone’s perspective.
 

Unravelling Group Conflict
Course Format: Classroom
Participants use an outdoor 25-acre ROPES course to explore conflict and gain perspective on how groups and individuals interact in problem-solving and conflict.
 

Conflict Resolution
Course Format: Classroom
This introductory core course examines principles, concepts, and techniques of the interest-based approach to conflict resolution, and their applications to the stages of mediation, negotiation, and facilitation.
 

Online Marketing
Course Format: Classroom
This course is aimed at people who have some experience in using the Internet for marketing purposes, but who wish to gain maximum benefit—given their budget—from the medium. It covers spam-free promotion through e-mail and the broad range of effective website marketing practices.
 

Promotion through Media Relations
Course Format: Classroom
’Editorial’ -- articles prepared by journalists -- can be far more effective than paid advertising, giving both wider recognition and greater credibility. How to go about it: how to work with the journalist, meeting his/her needs as well as your own.
 

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