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Denver, United States

School: International Institute for Learning, Inc.

Microsoft Office Project Server 2007
Course Format: Classroom
This three-day instructor-led course provides students with the knowledge and skills to initiate, plan, execute, monitor and control enterprise projects by using the Microsoft® Office Project Server 2007 enterprise tool. This is the second course in the Microsoft Office Project 2007 Official Curriculum series and covers the Microsoft Enterprise Project Management (EPM) Solution. Who Should A...
 

Leading Cross-Cultural Virtual teams
Course Format: Classroom
High-performing teams are a must in this world of intense competition and higher expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed and suppliers and clients actively engage in joint projects. Teams work across geographical and organizational boundaries to deliver solutions and services to global users where distance and differences, bot...
 

Certified Business Analysis Professional
Course Format: Classroom
The course provides targeted exam preparation support for IIBAâ„?Business Analysis Body of Knowledge (BABOKâ„? Certified Business Analysis Professional exam candidates, including both IIBAâ„?BABOKâ„?content review and exam preparation tutorial. Who Should Attend Individuals who are planning to sit for the Certified Business Analysis Professional (CBAPâ„? exam sponsored by the IIBAâ„? Performa...
 

Tier 1 Support Specialist
Course Format: Classroom
In today’s increasingly complex IT environment, it is crucial for support specialists to provide unsurpassed technical and customer service. Tier-1 Support Specialist training will prepare you to meet this challenge. The training is designed for entry-level support specialists, but will benefit even the most experienced specialist or manager. You will learn to successfully handle inbound s...
 

Support Operations Team Lead
Course Format: Classroom
Successful team leads recognize that it takes more than good support processes and leading-edge technology to run a support team. No matter how good the business-plan or how sound the strategic goals; a lack of leadership awareness and best practices in management will inevitably result in failure. The challenges faced by team leads are unique and varied. In addition to keeping up with the dail...
 

Support Operations Manager
Course Format: Classroom
Customer Support and Technical Support departments are often the sole connection between the organization and the customer. Managers in these departments are often under the gun to maintain both customer loyalty and good working relations with departments that support their effort. Amid all this they must balance the needs, efficiencies, competencies, and productivity of their own people. In to...
 

SQL
Course Format: Classroom
In this course, the student will develop a large number of SQL SELECT statements, including joins and subqueries; and write INSERT, UPDATE and DELETE statements. Audience: This course is designed for application developers who work in any relational database environment, including Oracle, Sybase, SQL Server, Access, DB2, Ingres, Informix and many others. Topics: SQL overview SQL SELEC...
 

Software Testing Methods and Tools
Course Format: Classroom
This course teaches students several testing techniques that can be applied to many different types of software projects from stand-alone, client server, object oriented, web applications, GOL applications, e-commerce applications, embedded systems and IT systems. Audience: This course is intended for professionals involved with systems planning, analysis, requirements definition, design, co...
 

Service Desk and Incident Manager Practitioner
Course Format: Classroom
This interactive three day IT training course aims to provide practical guidance on the design and implementation of an end to end Incident Management process, and the setting up and role of the Service Desk. The training course also covers ITIL Service Management principles in general, and how they are interdependent with the Service Desk, and Incident Management. Audience: This course is d...
 

Programming Web Services in Java
Course Format: Classroom
This course teaches students how to program Web Services in Java, including using SOAP, WSDL and UDDI. Audience: This course is designed for developers and other people interested in learning how to create and consume Web services. Topics: Introduction to Web Services XML Review SOAP Fundamentals Introduction to JAX-RPC WSDL Fundamentals Developing a JAX-RPC Service Writing ...
 

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