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Denver, United States

School: Eide Bailly LLP

Interpersonal Skills (On-site)
Course Format: On-site
Electronic media are great ways to conduct business. But relationships drive business results. People actually talking to each other, bouncing ideas around, understanding the other person’s point of view - these are the things that spark innovation and creativity. All the discussion threads, on-line collaboration and forums in the world can’t duplicate the energy and creativity of one...
 

Managing Across Generations (On-site)
Course Format: On-site
Who should attend? Managers, supervisors and team leaders who deal with a multi-generational workforce. - Create a learning environment best suited for each generation - Learn what makes different generations tick - Apply techniques that will foster consensus and collaboration among different generations - Use reward appropriate to each generation - Resolve generational conflicts
 

Win Cooperation and Influence People (On-site)
Course Format: On-site
Who should attend? Managers, supervisors, project leaders �everyone who needs to create buy in and ownership in order to get results through others. - Project self-confidence without being pushy - Establish or enhance your credibility as a basis for influence - Get results without authority - Substitute questions for direct orders - Influence outcomes �even if you’re not in charge
 

Use Customer Service to Turn Transactions into Relationships (On-site)
Course Format: On-site
Who should attend? Managers as well as the team that deal directly with customers & clients. - Identify current customer needs and anticipate customer expectations - Use our proven process for defusing angry customers and hotheads quickly - Turn complaining customers into company advocates - Think on your feet and find creative solutions - Listen for understanding and demonstrate em...
 

Replace Workplace Negativity with Enthusiasm (On-site)
Course Format: On-site
Who should attend? Managers and supervisors who are seeing drops in productivity, lack of pride in the job, apathy and dissension on the team. Individuals who are experiencing a personal loss of drive and feelings of futility. - Understand the underlying causes of negativity - Use positive reinforcement to build a winning attitude - Deal with people who love bad news - Recognize in y...
 

Replace Conflict with Cooperation (On-site)
Course Format: On-site
Who should attend? Business professionals who want to keep workplace conflict form derailing projects, killing productivity and destroying morale. - Eliminate fault finding and blaming - Employ leadership skills that prevent power plays - Analyze your own conflict response style - Keep your cool in tough situations - Channel conflict into a positive force for change
 

Make and Sustain a Great First Impression (On-site)
Course Format: On-site
Who should attend? People who want to make a great first impression and a lasting, positive impression. - Speak in a way that commands attention - Project the image of a leader - Use gestures, stance and tone to reinforce your image - Read body language to see how you are coming across - Handle difficult people with assurance
 

Handle Multiple Demands on Your Time (On-site)
Course Format: On-site
Who should attend? Business people who want to put an end to the stress, burnout and worry caused by having too much to do in too little time. - Seal off mental distractions - Identify your personal time-wasters - Align your priorities to match your performance goals - Turn meetings from a waste of time into productive time - Organize your workspace for improved efficiency
 

Conquer Workplace Stress (On-site)
Course Format: On-site
Who should attend? Everyone who feels that stress is interfering with their ability to reach their full career potential. Executives, managers and supervisors who want to increase productivity by creating a less stressful work environment. - Implement four strategies to reduce fatigue caused by stress - Rank priorities to erase the anxiety caused by everything being ‘important� - Jugg...
 

Build Relationships and Sales Through Networking (On-site)
Course Format: On-site
Who should attend? Sales people who want to use networking to create a relationship-building pipeline that pays dividends day after day. - Use the ‘conversation stack�to talk effortlessly to strangers - Find out where your key contacts do their own networking - Enter conversations in progress without feeling awkward - Remember everyone’s name in a group you just met - Recognize whe...
 

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