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School: NGT Tasmania

Induction - Work for the Dole
Course Format: Classroom
A former Deputy Prime Minister of Australia and part of Gough Whitlams Labor Government Lance Barnard is credited as a founding father of the Group Employment system that today represents c. 42,000 of Australia’s apprentices and trainees placed with 35,000 host businesses. As a tribute to this visionary man, each year at the Group Training Australia conference a Lance Barnard Memorial Speech is...
 

Monitor a Safe Workplace
Course Format: Classroom
This unit is concerned with OHS responsibilities of employees with supervisory responsibilities to implement and monitor the organisation’s Occupational Health and Safety policies, procedures and programs in the relevant work area to meet legislative requirements. This unit has been adapted from Generic Competency B in the National Guidelines for Integrating Occupational Health and Safety ...
 

Certificate IV Management (Frontline Management)
Course Format: Classroom
Workplace leadership is critical to future sustainability and success. There has been a cultural shift from the traditional skills of one person controlling, directing and maintaining discipline, to a more team based approach of coaching, facilitating and developing individuals. NGT Tasmania embraces this shift and focuses on measurable business outcomes for the individual and organisation with...
 

Responsible Service of Alcohol
Course Format: Classroom
This course provides you with the skills and knowledge required to satisfy the requirements for Responsible Service of Alcohol under State legislation. All persons involved in the service of alcohol must complete this course. Training is delivered in accordance with legal provisions of the relevant liquor legislation. This course if nationally accredited training (SITHFAB009A) and covers: Re...
 

MS Word
Course Format: Classroom
This tutorial has been designed for people with a general understanding of personal computers and the Windows operating system. Participants will be required to start applications, work with and copy files and locate file folders. The course covers the basic features of Microsoft Word and works through to some of the more advanced features available. Understanding basic design and layout tec...
 

Excel 2003
Course Format: Classroom
The focus of the Excel workshops is to offer training at two levels –Basic - Intermediate and Advanced. Participants are required to complete a skills analysis prior to attending a workshop to ensure that they are enrolled at the correct level. Excel Basic - Intermediate Understand the origins and basic uses for spreadsheets Create, modify, save, and close a simple workbook Select ra...
 

Effective Time Management
Course Format: Classroom
This workshop is designed to assist in the development of individuals basic time management skills through creating awareness and developing skills in the following areas: Benefits of effective time management Your role within your organisation Client expectations Prioritising tasks and planning your day Tips to avoid time wasting Tips to establish ‘SMART�goals Identifying and d...
 

Developing Telephone Techniques
Course Format: Classroom
This workshop will assist you in gaining effective and efficient telephone techniques which will enable you to promote a professional image of yourself and the organisation that you work for. How to recognise and develop friendly, well-paced tone of voice Develop an understanding of different aspects of communication Identify and demonstrate appropriate methods of message taking, holding...
 

Customer Service
Course Format: Classroom
This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service. Identifying your customers (internal and external) Creating a welcoming environment Transmitting a positive attitude 3c’s �Committed, Caring and Conscientious Understanding and identifying the needs of your customers (internal and external) Meeting and exceeding t...
 

Conflict Resolution
Course Format: Classroom
This workshop is designed to identify causes of conflict, deal with emotions and teach you how to defuse potential confrontation in the workplace. What is conflict Conflict at work Difficult aspects of dealing with conflict Things to avoid when dealing with conflict Managing yourself in a conflict situation Techniques for dealing with conflict (colleagues and customers) Communica...
 

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