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Fort Worth, United States

School: Beacon Training Services

Consulting Skills for the Business Analyst
Course Format: Classroom
In today’s ever changing business environment, where customers and developers may be across the hall or halfway around the world, the role of the Business Analyst has become critical to the success of the organization. The BA today must be a jack of many trades. There are a multitude of courses that can teach you how to use a particular methodology or tool to assist in creating requirements do...
 

Balancing Work & Personal Life
Course Format: Classroom
There are so many choices, yet so little time. Or so it seems to most of us. Life has become a more complicated and fast-paced experience that appears focused on keeping us all spinning. As we seek to make sense of it all and accomplish the things that really matter to us [while leaving enough time for enjoying our moments], it is important that we develop some strategic life skills ear...
 

Coaching for Improved Workplace Performance
Course Format: Classroom
Coaching for Improved Workplace Performance was designed to equip managers and supervisors with the necessary skills to successfully coach employees. Participants will gain a better understanding of what “coaching�means and the communication and feedback skills it requires. In addition, they will learn and practice a process that ensures effective coaching sessions. Course Objectives...
 

Customer Service Skills for Technical Professionals
Course Format: Classroom
Defining Excellent Technical Support The first step to excellent technical support and successful interaction with other groups within your organization is to understand exactly what "service" is. The use of service skills must start inter­nally and then, of course, extend to the customer. Customers some­times develop a negative percep­tion regarding the service provided if inte...
 

PRESENTATIONS with PowerPoint
Course Format: Classroom
Content, visual aids and delivery �develop a new understanding of all three and see immediate and measurable improvement in your presentations. Learn and apply time-proven writing, speech and design principles to new PowerPoint skills and create clear and effective presentations to educate, persuade, enlighten or train. This course is divided equally between communication/writing/design princ...
 

Advanced Negotiation Skills
Course Format: Classroom
This class picks up where the basic Negotiation Skills class leaves off. It is mandatory that all participants have gone through the basic class and have received their Insights profiles prior to the course. The focus on this class is on guided practice. Each phase of the Negotiation Process is broken down into sections. The participants are given a practice scenario and then are a...
 

Communicating for Results
Course Format: Classroom
The objective of this session is to help the participant build confidence in their overall presentation skills. We will do this by delivering transferable techniques that help in creating a compelling and interesting presentation. In this session, you will learn: Ø Techniques to overcome the fear of presenting Ø Quirks and habits that should be avoided Ø How to...
 

Problem Solving & Decision Making
Course Format: Classroom
This is a one of a kind course which challenges the student to examine how they think when confronted with a problem. A comprehensive study of creativity is presented, with various tools and techniques to improve the creative process in the individual and groups Goals/Objectives · Use the techniques of reasoning skills. · Use the blocks to creative thinking. ·...
 

Effective Meetings
Course Format: Classroom
· To show how to conduct productive meetings · To present techniques for high-quality decision making · To provide meeting leadership skills Outline/Table of Contents INTRODUCTION · Introduction to Effective Meetings · What Is a Meeting and What Makes One Effective? · Types of Meetings · Problems wit...
 

Situational Leadership
Course Format: Classroom
One of the most effective ways to lead others is to be able to tailor our approach to the individual. Situational Leadership is a process that takes into account the personality style, the ability and willingness of an individual to perform a certain task. Choosing among four leadership styles, you will be able to adjust your interaction with your people in a way that will ensure a greater le...
 

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