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Gnosall, United Kingdom

School: Track Training Services (UK) Ltd.

Establishing and Running a Mentoring Programme (On-site)
Course Format: On-site
Learning Objectives: By the end of the workshop delegates will be able to Clearly state the benefits to be gained from a mentoring scheme Select mentors and participants Establish and run a mentoring programme with confidence Establish a network of colleagues Contents: Tutor and delegate introductions What a Mentor is/is not The benefits of a Mentoring scheme Selecting the Mento...
 

How to become the Employer of Choice (On-site)
Course Format: On-site
Learning Objectives: As a result of attending this workshop learners will be able to: Attract and retain the key staff needed to move your organisation forward Be seen as the Employer of Choice in your chosen area Enhance your Organisation’s reputation Manage the performance of all staff to the highest possible level Contents: Why people go to Work Why people look for new jobs...
 

Managing Diversity in the Workplace (On-site)
Course Format: On-site
Learning Objectives: This course will enable participants to: Define diversity accurately. Make the link between diversity and good business practice. Differentiate between “equality‿and treating people fairly. Recognise and encourage behaviours which demonstrate respect for employees and customers alike. Challenge behaviours which demonstrate lack of respect. Assess the implication...
 

Understanding Dementia (On-site)
Course Format: On-site
This course is for carers in any setting who work with people who may have dementia. The training will give an overview of the main issues surrounding dementia care and there will be opportunity for discussion. The afternoon will give a broad overview of therapeutic approaches and participants will be asked to consider current thinking and perspectives. Suggestions will be offered to guide peop...
 

Racial Equality Awareness (On-site)
Course Format: On-site
Learning Objectives: By the end of the workshop delegates will be able to: Understand the requirements of racial equality legislation. Define the key terms. Understand where their organisation is currently at and where it needs to be. Take appropriate action to enable the organisation to benefit from a culturally diverse workforce. Contents: Tutor and delegate introductions. ...
 

Quality Control and Standard Setting (On-site)
Course Format: On-site
Learning Objectives: By the end of the workshop delegates will be able to: Identify the need for a Quality service. Identify the basics of T.Q.M. Review the key skills and processes required. Produced an Action Plan to implement Quality into their own organisation. Contents: Tutor and delegate introductions. Review of course objectives/Learning Logs. Total Quality Management...
 

Providing Excellent Customer Service (On-site)
Course Format: On-site
Learning Objectives: By the end of the workshop delegates will be able to - Be aware of their customer’s needs and wants. Achieve good customer service using clear, positive, assertive communication. Work towards a solution with the customer. Create rapport with the customer. Maintain the customer relationship. Contents: Delegate and tutor introductions. Review of course obj...
 

Making the Most of the Merchandise (On-site)
Course Format: On-site
Learning Outcomes: Improved standards of merchandising. Greater focus on the retail message. Improved sales income. Managers to look at their shops through fresh eyes. Contents: Tutor and delegate introductions. Course review/Learning Logs. What is Merchandising? What are we trying to achieve? A review of different methods of merchandising. “First Impressions count� Th...
 

Equal Opportunities Awareness (On-site)
Course Format: On-site
It is increasingly important in todays climate to effectively manage interpersonal relationships. Managing and, more importantly, valuing this diversity may be seen as a demanding task or a real opportunity to raise the level of performance through appropriate strategies and actions. Mishandling of the approach may lead to serious consequences for the individual and the organisation. Learnin...
 

Creating Excellent Customer Service (On-site)
Course Format: On-site
If your organisation does not have a unique service/product to sell ( and 99.9% don’t ) then the ONE thing that makes a real difference is the quality of your Customer Service. Find out how to get it right - from those who know how do it right. We will assist you in the following key areas of Excellent Customer Service: overcoming resistance to change gaining commitment and des...
 

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