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Huntington Beach, United States

School: AchieveGlobal

Selling Through Stellar Service (On-site)
Course Format: On-site
This workshop provides your employees with a proven needs satisfaction selling process. The training uses language and context appropriate for those who often feel that they’re not really salespeople. The skills help organizations to both save money by solving problems better and faster, and to make money through cross-selling and up-selling. Incremental—skills, knowledge and attitudes tha...
 

Creating Stellar Customer Relations (On-site)
Course Format: On-site
This workshop provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. Foundational �core skills, knowledge and attitudes every individual should have. Audience: All employees Length: 2-day workshop or available as individual modules
 

Coaching for Stellar Service (On-site)
Course Format: On-site
Develop empowerment, feedback, and performance recognition skills in the context of foundational service concepts from a service coach’s perspective. Supportive â€?skills, knowledge, and attitudes that help coaches develop the desired behaviors in individuals. Audience: Service coaches Length: 2-day workshop or available as individual modules
 

Leading for Stellar Service (On-site)
Course Format: On-site
This workshop is an organizational program designed for senior managers. It helps them translate strategy into actual plans, tools, and standards. It also includes foundational service concepts from a senior manager’s perspective. Organizational â€?skills, knowledge, and attitudes that help leaders direct the human, financial, and other resources of an organization toward successful deliver...
 

Market Management (On-site)
Course Format: On-site
Salespeople utilize skills and processes in this area to focus on facilitating sales conversations through managing time, territories, and prospecting efforts in order to operate efficiently and keep a full pipeline of opportunity. Professional Prospecting Skillsâ„? Benefit from new ways to efficiently and effectively initiate new business relationships through prospecting. Learn a three-phas...
 

Sales Call Management (On-site)
Course Format: On-site
Salespeople require skills and processes that effectively and efficiently conduct sales calls from the opening statement until close �resulting in an informed, mutually beneficial decision. Salespeople need to master information exchange, overcoming customer concerns and negotiating, in order to succeed in their sales conversations. Professional Selling Skills® Become a consultative proble...
 

Account Management (On-site)
Course Format: On-site
Learn a five-step strategy for maximizing sales opportunities and relationships within key accounts. Audience: Experienced salespeople and their managers Length: 2 days
 

Professional Sales Coaching (On-site)
Course Format: On-site
Apply a conceptual framework, communication skills and planning tools to reinforce the skills employees learned in Professional Selling Skills®. Audience: Sales managers and coaches who have completed Professional Selling Skills® Length: 2 days
 

Workskills (On-site)
Course Format: On-site
Defusing Emotionally Charged Situations Examine the consequences of allowing emotions to negatively affect actions and learn techniques for defusing tense situations. Length: 2 hours Getting the Information You Need Learn to listen actively, ask clarifying questions, and verify what is heard, especially when taking on a new assignment or being trained in a new task. Length: 2 hours H...
 

Working Through Emotions and Conflict (On-site)
Course Format: On-site
Unproductive emotions and conflict in the workplace are two major interpersonal influences that deplete the energy required to meet goals. This workshop teaches important, effective ways to manage emotions and conflict. Length: 1-day workshop or available as the individual modules described below Module 1: Addressing Emotions at Workâ„? Discover skills for managing emotions in the workplace,...
 

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