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Kettering, United States

School: Chartered Institute of Purchasing and Supply

Advanced Negotiation Workshop - Residential
Course Format: Classroom
This three-day residential event starts with dinner and accommodation on the evening prior to the workshop. This is a highly interactive and intensive advanced, practical workshop for the experienced negotiator. Strategy and managing relationships at different levels within the business environment are strong themes within the workshop. There is also a strong emphasis on self evaluation of beha...
 

Time Management (On-site)
Course Format: On-site
Attendees will learn techniques in how to get more done in less time, how to have more time for sleep, reading, exercise, personal relationships, as well as hobbies and other interests. Emphasis is placed on developing ways to gain more control over your life and how to enjoy life rather than be driven by it.
 

Effective Listening (On-site)
Course Format: On-site
Attendees will learn how to recognize, minimize or avoid a number of barriers to effective listening that often result in organizational confusion and frustration. The seminar places emphasis on understanding each individual’s own listening habits. Attendees will also develop skills in ways to change those listening habits by introducing the tactful use of questioning and feedback into the...
 

Problem Solving (On-site)
Course Format: On-site
Attendees will learn how to attack and solve just about any structured problem, and how to work with other people in a common way of problem solving. The seminar places emphasis on developing the use of common terminology as well as techniques for developing systematic, rational, and verifiable solutions to both organizational and manufacturing problems. Attendees will also develop skills in wa...
 

Customer Service Seminar (On-site)
Course Format: On-site
Attendees will learn skills and techniques to improve the overall quality and timeliness of customer service. They will also learn ways to better understand both the "nuts and bolts" as well as the human side of customer service interactions and how to best handle different kinds of customers. Emphasis is placed on specific actions that can be taken to bring disappointed customers b...
 

Systems Seminar (On-site)
Course Format: On-site
Attendees will learn skills and techniques to improve a system or process (improve quality or reduce waste, time or cost). They will also learn ways to better understand the nature of work and work systems, the use of System Charts templates, as well as ways to conduct Systems Studies. Emphasis is placed on how to use the 20 different charts used for systems work and how to conduct both systems...
 

Project Management (Advanced) Seminar (On-site)
Course Format: On-site
Attendees create a 7-part plan for any work or personal project. They will also develop skills in advanced project management techniques such as risk analyses, time estimating, discretionary and non-discretionary time differences, and project management software selection. Attendees will also present a 7-part project plan to a customer audience and develop skills in ways to achieve a "go&q...
 

Project Management (Basic) Seminar (On-site)
Course Format: On-site
Attendees create a 4-part plan for any work or personal project and develop their innate abilities to work with anyone, in or out of your organization, on projects. The seminar is compatible with any software program or methodology, as well as with any Project Management Institute (PMI) or Project Management Professional (PMP) approach. Seminar attendees develop skills in working with graphic p...
 

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