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Medford, United States

School: Rogue Community College

Microsoft Access
Course Format: Classroom
Focuses on how to use the data base features in Microsoft Access within the Windows environment. Topics include how to create, use, and maintain a data base, creating and changing the structure, search conditions on records, and adding/deleting records. Prerequisites: Employment by a public agency or private business, or membership in a professional organization requiring continuing education u...
 

Finance and Accounting for Non-financial Managers
Course Format: Classroom
Studies the basics of financial statements, cost of goods, simple ratios, the stock and bond markets, and the details of profitability analysis and cash flow. Developed by the American Management Association.
 

Interpersonal Negotiations
Course Format: Classroom
Takes the concept of win/win negotiation a step further to make it a more rewarding experience. Builds on mutual understanding and respect for each other’s needs and provides a proven framework for fulfilling them. Students learn how to overcome the common blocks to negotiation, interact effectively with others, recognize their own needs and those of others, be aware of emotional responses, ack...
 

Conflict Management
Course Format: Classroom
Increases skill in managing responses to conflict to increase effectiveness as a leader. Explores the five primary conflict strategies and discusses how each impact how successful a supervisor can be.
 

Leadership for Small Business Owners and Managers
Course Format: Classroom
Introduces high-impact leadership for small business owners and managers. Reintroduces the mission, vision, and goals of their enterprises to owners and managers, and encourages them to take their enterprises to new heights in performance excellence.
 

Insurance Agent
Course Format: Classroom
Focuses on various topics that meet the continuing education requirements for insurance agents.
 

Selling and Presentation Skills
Course Format: Classroom
Learn to close more sales, grow a business and be a market leader. Students will gain the confidence and the skills to be competitive through dynamic personal selling that will guarantee success.
 

Retail Sales and Customer Service
Course Format: Classroom
Prepares individuals for continuing employment in retail sales. Topics covered include communication in the workplace, worker ethics, handling money, merchandising, safety, and security and loss prevention. Prerequisite: Employment or interest in becoming employed in a retail sales field.
 

Customer Service
Course Format: Classroom
Assists participants in identifying internal and external customers and how to deal with them effectively to improve productivity, relations, and the bottom line through the basic rules involved in good customer service. Prerequisites: Employed by a company or business that deals with the public and relies on good customer service to enhance the bottom line.
 

ISO 9000 Implementation
Course Format: Classroom
Helps the team get organized and provides a road map to execute the ISO 9000 Implementation Project for compliance. Students will use these eight steps of implementation: assign anchor personnel for implementation; prepare the implementation management plan and research registrars; select a registrar; educate participants; conduct a gap analysis and draft quality manual; work on documentation; ...
 

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