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Newcastle, United Kingdom

School: Oak Tree Management & Training Ltd.

ISO14000
Course Format: Classroom
This workshop is designed to assist those involved in establishing an environmental management system to meet the requirements of ISO 14001. It is also recommended for anyone interested in becoming more environmentally friendly This course can be tailored and delivered in company. Course Objectives By the end of the course, delegates will have:- An understanding of the requirements o...
 

The Experienced Sales Supervisor
Course Format: Classroom
This course is designed for current supervisors who have had little or no previous training and have had sufficient experience to benefit from an advanced course. This course can be tailored and delivered in company. Course Objectives By the end of the course, delegates will have: Reviewed the responsibilities of a supervisor Identified their own style of supervision and reviewed...
 

Strategic Process Deployment
Course Format: Classroom
This course will introduce you to a simple and clear structure for evaluating your business processes and improving them starting with a strategic review of overall process effectiveness and drilling down to detail level on key areas. The course is accompanied by a toolkit for internal use which can be applied by trained facilitators. This course can be tailored and delivered in company. ...
 

Senior Executive
Course Format: Classroom
This is the second of a two part programme, focussing on the essential people and interpersonal skills required to maximise the continuous improvement process in the organisation. This course can be tailored and delivered in company. Course Objectives By the end of the course, delegates will have: Understood the leadership styles and behaviours appropriate in given situations Dem...
 

Writing to Sell
Course Format: Classroom
This course deals with the practical issues of making written communications work effectively. It is for anyone who has a responsibility for communicating with customers, managers and employees, and the outside world in general. It aims to send delegates away able to write quickly and effectively This course can be tailored and delivered in company. Course Objectives Increased confidence i...
 

Selling a Service
Course Format: Classroom
Services are often intangible and therefore difficult to objectively demonstrate a difference. This course gives delegates a thorough understanding of the skills required to sell such a service. It is suitable for both new sales personnel, and experienced sales, who are involved in selling a service. The course contains material that is the result of relatively recent developments so experien...
 

Professional Business Negotiating
Course Format: Classroom
The course is structured to view all types of negotiation with the use of role play and practical workshop enabling the delegate to look at various techniques and apply the skills as they learn. The delegates will develop successful negotiation strategies and review ways to integrate negotiating skills into the management role. This course can be tailored and delivered in company. Course ...
 

Contract Law and Negotiation
Course Format: Classroom
This two-day programme comprises a half-day on contract law and contract management and one and half days on Negotiation. The programme has been designed to develop competence and confidence. The 5 step model of negotiation will be used as the basic structure for the programme. The programme will also explore the broader aspects of influencing, power and assertiveness to provide a full understa...
 

Professional Account Management
Course Format: Classroom
This two-day programme comprises a half-day on contract law and contract management and one and half days on Negotiation. The programme has been designed to develop competence and confidence. The 5 step model of negotiation will be used as the basic structure for the programme. The programme will also explore the broader aspects of influencing, power and assertiveness to provide a full understa...
 

Consultative Client Contact Skills
Course Format: Classroom
Customers are most strongly influenced by the people they meet from our Organisation. A meeting is more powerful than most literature, and face to face contact more unforgettable that a telephone conversation. Your Organisation image is in your hands. This course can be tailored and delivered in company. Course Objectives By the end of the course delegates will have:- Identified the ...
 

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