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Niagara-on-the-Lake, Canada

School: Niagara-on-the-Lake Culinary School

TEAM MANAGEMENT AND LEADERSHIP SKILLS
Course Format: Classroom
Participants will be given a range of practical problems to solve as a group to understand, learn and apply leadership behaviours and skills in a variety of situations. The program covers Leadership Styles, Group Dynamics, Situational Leadership & Decision Making and Team Building.
 

EMPLOYMENT INTERVIEWING SKILLS
Course Format: Classroom
Hiring the right candidate is a critical element of the Hospitality Managers role. This program clearly identifies the major components of the interviewing and selection process. The major focus is on the considerations of hiring and the framework and skills of interviewing. The importance of asking for specific job related experience in behavioural terms in covered in detail; Participants will...
 

TIME MANAGEMENT
Course Format: Classroom
Time Management draws attention to one of the Supervisor and Managers most valuable resource �Time. Participants will learn a simple format of Listing tasks, Establishing priorities, and working in a logical time effective manner Time Management techniques takes participants through both the theoretical and realistic application of Time Management in order to ensure that you maximize the effec...
 

MANAGING EMPLOYEE PERFORMANCE
Course Format: Classroom
This program tackles the difficult area of managing employees work performance with clear and practical approaches in relation to 4 key areas: Employee Evaluation, Coaching, Performance Appraisal and Positive Discipline. The primary focus of this module is on the process and interpersonal skills and techniques needed to provide objective and constructive feedback on individual performance. Obta...
 

TRAIN THE TRAINER
Course Format: Classroom
The Train the Trainer program is designed for busy Managers and Supervisors who are responsible for training and developing their employees. The principle focus of the program is developing practical and systematic techniques.
 

Recreation
Course Format: Classroom
Content with your current profession but always wanted to learn the tips and techniques employed by professional chefs? Expand your passion for cooking by taking informal recreational cooking classes at the Niagara-on-the-Lake Culinary School. Our recreational classes are now being developed for those who would like to focus on a specific area of interest or who simply want to expand their c...
 

Training & Development in the Hospitality Industry
Course Format: Classroom
This module introduces the student to the Role & Functions and tools & techniques used By Professional Trainers in the Hospitality Industry . The demands of Hotel Guests, Employees and owners is studied in the context of technological change and the opportunities they represent in developing a competitive and successful Hospitality Business through the development of a learning organization . P...
 

Hospitality Computer Systems
Course Format: Classroom
This module introduces the student to the use and application of computers in the Hospitality environment and covers: Automation in the Hospitality Industry Essentials of Computer Systems Generic Application Software Computer Based Reservation systems Rooms management and Guest accounting Applications Property management systems Interface F & B Service Applications Hotel Sales ...
 

Hospitality Law
Course Format: Classroom
The module examines the Law as it relates to the operation of an Hotel Business topics include: Common law Basis for Laws governing the Hotelkeeper Hotels & the Law of Contracts Hotels and the Laws of Torts & Negligence Duty to receive and refuse guests Hotel Duties & Guest rights Hotel Liability Laws relating to Food & Beverage Employment Laws Tax laws
 

Hospitality Sales & Marketing
Course Format: Classroom
The module introduces the student to the Role, Function, Tools and techniques used by Hospitality companies in the sales & marketing of their facilities . A strong emphasis is placed on developing the students interpersonal sales skills through specific projects . The program is also enhanced the involvement of professional Hotel Marketing Sales and Advertising and market research executives in...
 

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