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Olathe, United States

School: MidAmerica Nazarene University

Prime Rib Marketing on a Macaroni Budget
Course Format: Classroom
This workshop will provide strategies and practical tools that will help your organization grow and prosper without spending a fortune on traditional advertising. Drawn from a variety of sources including Streetfighter Marketing, Guerrilla Marketing, and Unleashing the Ideavirus, this workshop will help your market plan gain power and effectiveness as you put others to work selling your product...
 

Winning strategies for great customer service
Course Format: Classroom
Front-line staff are an integral part of any organization and for those who have chosen this career, professionalism is crucial and worth the investment of training to help meet the challenge. Front-line staff are the first contact customers have with an organization. It is essential that the first time -- and every time -- they meet with clients, they establish an unforgettable, positive relat...
 

Selling at the Next Level
Course Format: Classroom
People who sell a product or service should attend if they are interested in improving their performance. You will learn how to get to the next level of selling whether you are a good sales person and want to become great or whether you are a wonderful sales person and want to become exceptional. You will build skills and develop techniques that will help you to accomplish greater results. Yo...
 

Improving Productivity and Morale
Course Format: Classroom
Productivity less than you expect? Does your staff exhibit signs of stress? Is commitment to the organization’s mission and vision less than it was? Is conflict in the workplace increasing? It doesn’t have to be like this! Globalization of commerce, new security issues, rapid change and a tight economy have all taken their toll on the workforce. Downsizing and tighter budgets mean that staff ne...
 

Emotional Intelligence
Course Format: Classroom
This workshop will look at two dominant models of emotional intelligence and help the participant understand what the concept is and what is necessary for a valid assessment of emotional intelligence. If participants choose, they may have an EQ-i assessment done by a qualified counselor for an additional $50. The workshop will examine various strategies for improving specific emotional compet...
 

Conflict to Collaboration
Course Format: Classroom
Conflict is a given in any organization. The successful manager learns to respond to conflict in such a way that new, more productive levels of functioning can be achieved. This workshop will examine the nature of conflict, the manager’s role in facilitating conflict resolution, first-aid strategies for immediate response and strategies for facilitation of conflict resolution in group conflict ...
 

Interpersonal Skills
Course Format: Classroom
What role do effective interpersonal skills play in the success of your work group? Do your interpersonal skills determine the extent to which your work group contributes to the success of your organization? What are the skills that can make you an extraordinary manager? In today\’s lean and busy workplace, the ability of you and your work group to stand out makes developing strong interpe...
 

Influence
Course Format: Classroom
Used car salesmen, politicians and the big advertising agencies know all about these tools! Without realizing it, you have been using them, too, but because you are using them unconsciously, they are often working against you. This workshop will help you to take control of these tools so you can ethically use them to get the results you want in the workplace. You\’ll also learn to recogniz...
 

Team Building Among Stakeholders
Course Format: Classroom
Does your job success or the success of your organization depend heavily on the cooperation of others outside your work group? "Creating Cooperation" will introduce you to the concepts of stakeholder mapping and management. You will discover through experience key components in establishing trusting, cooperative relationships. Finally, you will be learn and practice strategy developme...
 

Managing Employees: Avoiding Common Legal Mistakes
Course Format: Classroom
Most employees come to work every day wanting to do a good job. Unfortunately a few employees don’t. Too much of your time may be spent on those few employees, putting out fires and causing you undue stress. Instead of being reactive, wouldn’t you rather be proactive and stay a step ahead of the problems? When you are ready to go to HR for help, don’t you want be prepared to support your case? ...
 

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