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Scranton, United States

School: University of Scranton Center for Professional Training and Development

Copyright Law, Intellectual Property, Fair Use, and Trademark
Course Format: Classroom
This 12-hour course is designed as an overview of Copyright Law, Intellectual Property, Fair Use, and Trademark Information. Topics covered will include: Understanding Intellectual Property Law Purpose of Copyright How to Protect Your Work Infringement Legalities Fair Use Trademarks Public Domain Internet Considerations Licenses and Agreements Media �Art, Photography,...
 

Stress Management
Course Format: Classroom
Stress has been implicated in many mental and physical disorders since the advent of bio-feedback and related research studies. Learn about the physiology of stress, about how to differentiate between real and perceived stress, and about techniques to mitigate stress and it’s affects. We will explore physical, mental and spiritual techniques to keep mind and body in balance.
 

Critical Thinking
Course Format: Classroom
Do you have all of the information needed to make a sound and reasonable decision? Are you overwhelmed with facts, opinions, bias, and claims that cloud your judgment? Can you easily generate multiple solutions, possibilities, and plans to work out problems? Are you able to quickly grasp complex situations by seeing the big picture as well as all of the parts? Is critical thinking automatic for...
 

Professional Telephone Courtesy and Customer Service
Course Format: Classroom
Participants will identify and demonstrate the skills necessary to achieve excellence as a customer service representative. We will define customer service, great customer services strategies, active listening techniques and an action plan for good service.
 

Accounting for Non-Accountants
Course Format: Classroom
Debit what? Credit who? Profit? Loss? What are these numbers telling me? Learn basic accounting terminology and processes. Understand what financial analysis is and how ratios can show the financial picture of an organization. Learn how to use budgets to your best advantage.
 

Time Management
Course Format: Classroom
The objective of this program is to provide the participants with methods and tools they can incorporate into their daily routine to significantly improve their effectiveness and efficiency as it relates to time management. The program incorporates a group of exercises so that participants can assess their skills, identify areas to improve and understand how their decisions impact their use of...
 

Customer Service
Course Format: Classroom
Old World Service Participants will be educated on the fundamentals of good customer service in an era of technology: email, internet, and online business etiquette. The right agent is personable, knowledgeable, and has high-level communication skills in all media.
 

Team Building
Course Format: Classroom
Team Building is relationship building with the purpose of working, learning, and functioning as one collective and cohesive unit. The easiest way to become a high performance team is by aligning goals and vision with individual needs, collective needs, and critical resources. Harmony of needs, abilities, resources, and goals is rooted in people stuff! This workshop focuses on the people stuff ...
 

Creative Problem Solving
Course Format: Classroom
This workshop helps you identify the creative blocks which may be fostered in your work environment without you even knowing it. It discusses how to encourage creativity and team problem-solving, how to define the problem correctly, and how to widen your parameters in terms of problem solving in your company. Examples of companies who use the creative problem solving model will assist you to ...
 

QuickBooks 2008
Course Format: Classroom
QuickBooks: 2008 has the tools you need to manage your business finances faster, with complete confidence. And now with streamlined features you use most. Key Features and Benefits Track expenses just by paying your bills. Track bills and get reminders when they’re due. View bills and create checks in one click and track your expenses automatically. Create invoices and track sal...
 

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