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Seattle, United States

School: International Institute for Learning, Inc.

The Kerzner Approach to Project Management Excellence
Course Format: Classroom
The Project Management Certificate Program is scheduled around the world at convenient locations. This program is spread over a 3-month-long period (two days the first two months, three days the third month). Live eLearning eLearning sessions are live, interactive and are led by an instructor. This program is 45 hours presented in 15 three-hour sessions. Who Should Attend Project manage...
 

Business Process Modeling
Course Format: Classroom
A process model is a description of a process in terms of its steps or actions, the data flowing between them and participants in the process, machines, systems, and organizations involved. Modeling is a critical business analysis skill. It applies graphical and text communications techniques to describe the actions, objects, and relationships acted upon in the process and the steps that act up...
 

Business Analysis Fundamentals
Course Format: Classroom
This course teaches participants the overall process of business analysis and where it fits in the bigger picture of project life cycle and the business context. The course is interactive and combines discussion, active workshops, and demonstrations of techniques. The goal is bottom-line results that cut through the real-world problems facing people seeking to improve the way they operate to de...
 

Exceptional Customer Service (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to: Identify what service means to the customer Build stronger relationships with others Deal with customer’s concerns/problems Include customers in your business�growth Go beyond ‘good�to ‘great� Attract new customers or clients Make working with you a win/win situation Prerequisites For all managers or business owners who want t...
 

Supervision (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to answer these questions: What is supervision all about? What’s involved in delegating properly? Would I be able to motivate others? How can I be friendly and be the boss at the same time? What does it mean to be fair to everyone? Prerequisites For employees who may be considering moving up to supervision and want to make an informed d...
 

Communication for the Business Leader (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to: Listen with your eyes! Utilize the speech/listening relationship Recognize, then defuse the stages of anger Clarify information to ensure understanding Avoid “trigger�words that stall communication Use questions effectively Apply advocacy and enquiry to get better decisions Prerequisites For anyone who wants to improve their ab...
 

Handling Tough Performance Issues (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to: Collect performance details Talk about with performance results Discuss performance problems with respect Consider both what employees do and how they work with others Build commitment to change Track results for recognition and further correction Prerequisites For all supervisors, managers or team leaders who are responsible for ...
 

Leading Through Change (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to: Identify employees experiencing ‘change�stress Manage transitions AND get great results Acknowledge temporary performance issues Employ strategies to minimize stress and burnout Sell change to obtain ‘buy in� Gain commitment to solving problems Prerequisites This workshop is for managers who are leading others while their organiz...
 

Software Cost Estimation (On-site)
Course Format: On-site
This course provides participants with an introduction to software economics with emphasis placed on developing software cost estimating skills using popular models such as COCOMO II, PRICE S, SEER and SoftCost. Some of the key questions this seminar is designed to answer include: What is the current state-of-the-art and state-of-the-practice? How do I provide management with improved pred...
 

Large-Scale Software Project Management (On-site)
Course Format: On-site
3 days. This workshop is intended to provide both the novice and experienced manager with enough material to understand and use the basic theories, concepts, tools and techniques of software project management. It is scoped under the assumption that the work will be done by a geographically dispersed team from different organizations (teammates, subcontractors, etc.) It is introductory in the s...
 

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