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Tulsa, United States

School: Eide Bailly LLP

Public Speaking (On-site)
Course Format: On-site
Who should attend? Managers with little or no public speaking experience. Everyone who gets a knot in the stomach every time they need to deliver a presentation. - Organize your thoughts and materials - Create an opening that grabs attention - Establish a great first impression - Make your material more varied and lively - Sell your ideas and yourself - Convey credibility
 

Leadership (On-site)
Course Format: On-site
Who should attend? Any supervisor or manager who wants to increase productivity, lift morale, and improve quality. This program helps new supervisors and managers get off on the right foot. It also helps veterans make the difficult but necessary transition from managing to leading. - Create a sense of direction for your team - Resolve conflicts quickly before they affect the whole grou...
 

Interpersonal Skills (On-site)
Course Format: On-site
Electronic media are great ways to conduct business. But relationships drive business results. People actually talking to each other, bouncing ideas around, understanding the other person’s point of view - these are the things that spark innovation and creativity. All the discussion threads, on-line collaboration and forums in the world can’t duplicate the energy and creativity of one...
 

Managing Across Generations (On-site)
Course Format: On-site
Who should attend? Managers, supervisors and team leaders who deal with a multi-generational workforce. - Create a learning environment best suited for each generation - Learn what makes different generations tick - Apply techniques that will foster consensus and collaboration among different generations - Use reward appropriate to each generation - Resolve generational conflicts
 

Win Cooperation and Influence People (On-site)
Course Format: On-site
Who should attend? Managers, supervisors, project leaders �everyone who needs to create buy in and ownership in order to get results through others. - Project self-confidence without being pushy - Establish or enhance your credibility as a basis for influence - Get results without authority - Substitute questions for direct orders - Influence outcomes �even if you’re not in charge
 

Use Customer Service to Turn Transactions into Relationships (On-site)
Course Format: On-site
Who should attend? Managers as well as the team that deal directly with customers & clients. - Identify current customer needs and anticipate customer expectations - Use our proven process for defusing angry customers and hotheads quickly - Turn complaining customers into company advocates - Think on your feet and find creative solutions - Listen for understanding and demonstrate em...
 

Replace Workplace Negativity with Enthusiasm (On-site)
Course Format: On-site
Who should attend? Managers and supervisors who are seeing drops in productivity, lack of pride in the job, apathy and dissension on the team. Individuals who are experiencing a personal loss of drive and feelings of futility. - Understand the underlying causes of negativity - Use positive reinforcement to build a winning attitude - Deal with people who love bad news - Recognize in y...
 

Replace Conflict with Cooperation (On-site)
Course Format: On-site
Who should attend? Business professionals who want to keep workplace conflict form derailing projects, killing productivity and destroying morale. - Eliminate fault finding and blaming - Employ leadership skills that prevent power plays - Analyze your own conflict response style - Keep your cool in tough situations - Channel conflict into a positive force for change
 

Make and Sustain a Great First Impression (On-site)
Course Format: On-site
Who should attend? People who want to make a great first impression and a lasting, positive impression. - Speak in a way that commands attention - Project the image of a leader - Use gestures, stance and tone to reinforce your image - Read body language to see how you are coming across - Handle difficult people with assurance
 

Handle Multiple Demands on Your Time (On-site)
Course Format: On-site
Who should attend? Business people who want to put an end to the stress, burnout and worry caused by having too much to do in too little time. - Seal off mental distractions - Identify your personal time-wasters - Align your priorities to match your performance goals - Turn meetings from a waste of time into productive time - Organize your workspace for improved efficiency
 

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