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Washington, United States

School: System Technology Institute

Exceptional Customer Service (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to: Identify what service means to the customer Build stronger relationships with others Deal with customer’s concerns/problems Include customers in your business�growth Go beyond ‘good�to ‘great� Attract new customers or clients Make working with you a win/win situation Prerequisites For all managers or business owners who want t...
 

Supervision (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to answer these questions: What is supervision all about? What’s involved in delegating properly? Would I be able to motivate others? How can I be friendly and be the boss at the same time? What does it mean to be fair to everyone? Prerequisites For employees who may be considering moving up to supervision and want to make an informed d...
 

Communication for the Business Leader (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to: Listen with your eyes! Utilize the speech/listening relationship Recognize, then defuse the stages of anger Clarify information to ensure understanding Avoid “trigger�words that stall communication Use questions effectively Apply advocacy and enquiry to get better decisions Prerequisites For anyone who wants to improve their ab...
 

Handling Tough Performance Issues (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to: Collect performance details Talk about with performance results Discuss performance problems with respect Consider both what employees do and how they work with others Build commitment to change Track results for recognition and further correction Prerequisites For all supervisors, managers or team leaders who are responsible for ...
 

Leading Through Change (On-site)
Course Format: On-site
At the end of this workshop you’ll be able to: Identify employees experiencing ‘change�stress Manage transitions AND get great results Acknowledge temporary performance issues Employ strategies to minimize stress and burnout Sell change to obtain ‘buy in� Gain commitment to solving problems Prerequisites This workshop is for managers who are leading others while their organiz...
 

Software Cost Estimation (On-site)
Course Format: On-site
This course provides participants with an introduction to software economics with emphasis placed on developing software cost estimating skills using popular models such as COCOMO II, PRICE S, SEER and SoftCost. Some of the key questions this seminar is designed to answer include: What is the current state-of-the-art and state-of-the-practice? How do I provide management with improved pred...
 

Large-Scale Software Project Management (On-site)
Course Format: On-site
3 days. This workshop is intended to provide both the novice and experienced manager with enough material to understand and use the basic theories, concepts, tools and techniques of software project management. It is scoped under the assumption that the work will be done by a geographically dispersed team from different organizations (teammates, subcontractors, etc.) It is introductory in the s...
 

Large-Scale Agile Software Project Management (On-site)
Course Format: On-site
3 days. This workshop is intended to provide both the novice and experienced manager with insights into how to use agile methods on large projects. It is scoped under the assumption that the work will be done by self-managed, collaborative teams. It is introductory in the sense that participants need not have a detailed knowledge of agile methods. It shows participants how to create a flexible ...
 

Software Project Planning and Management (On-site)
Course Format: On-site
3 days. In our SPM course you will analyze and discern the value of procedures, tools, and techniques for planning and managing successful software projects. This course examines the CMM/CMMI process areas of software project planning, tracking and oversight, as well as applicable standards and guidelines (DoDD 5000.1, DoDD 5000.2, DoD Defense Acquisition Guidebook, ISO and IEEE). Awaren...
 

Advanced Software Configuration Management (On-site)
Course Format: On-site
2 days. In our ACM course, you gain practical, comprehensive guidance in implementing detailed policies & procedures to produce an environment where SCM principles function effectively and efficiently. Course structure facilitates the tailored creation of policies and procedures as well as the related estimation methods and metrics for Software CM, Hardware CM and Documentation CM specific to y...
 

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