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School and training course in:Washington, United StatesTotal 600 result(s).
School: System Technology Institute Training Centers: Camarillo, Seattle, Washington DC, United States Tel.: 1-888-299-9071 System Technology Institute P.O. Box 96503, PMB 74102 Washington DC 20090-6503
System Technology Institute 93 S. Jackson Street, PMB 74102 Seattle WA 98104-2818
System Technology Institute 1280 Calle Aurora Camarillo CA 93010-8438
USA
Exceptional Customer Service (On-site) Course Format: On-site At the end of this workshop you’ll be able to:
Identify what service means to the customer
Build stronger relationships with others
Deal with customer’s concerns/problems
Include customers in your business�growth
Go beyond ‘good�to ‘great�
Attract new customers or clients
Make working with you a win/win situation
Prerequisites
For all managers or business owners who want t...
Supervision (On-site) Course Format: On-site At the end of this workshop you’ll be able to answer these questions:
What is supervision all about?
What’s involved in delegating properly?
Would I be able to motivate others?
How can I be friendly and be the boss at the same time?
What does it mean to be fair to everyone?
Prerequisites
For employees who may be considering moving up to supervision and want to make an informed d...
Communication for the Business Leader (On-site) Course Format: On-site At the end of this workshop you’ll be able to:
Listen with your eyes!
Utilize the speech/listening relationship
Recognize, then defuse the stages of anger
Clarify information to ensure understanding
Avoid “trigger�words that stall communication
Use questions effectively
Apply advocacy and enquiry to get better decisions
Prerequisites
For anyone who wants to improve their ab...
Handling Tough Performance Issues (On-site) Course Format: On-site At the end of this workshop you’ll be able to:
Collect performance details
Talk about with performance results
Discuss performance problems with respect
Consider both what employees do and how they work with others
Build commitment to change
Track results for recognition and further correction
Prerequisites
For all supervisors, managers or team leaders who are responsible for ...
Leading Through Change (On-site) Course Format: On-site At the end of this workshop you’ll be able to:
Identify employees experiencing ‘change�stress
Manage transitions AND get great results
Acknowledge temporary performance issues
Employ strategies to minimize stress and burnout
Sell change to obtain ‘buy in�
Gain commitment to solving problems
Prerequisites
This workshop is for managers who are leading others while their organiz...
Software Cost Estimation (On-site) Course Format: On-site This course provides participants with an introduction to software economics with emphasis placed on developing software cost estimating skills using popular models such as COCOMO II, PRICE S, SEER and SoftCost. Some of the key questions this seminar is designed to answer include:
What is the current state-of-the-art and state-of-the-practice?
How do I provide management with improved pred...
Large-Scale Software Project Management (On-site) Course Format: On-site 3 days. This workshop is intended to provide both the novice and experienced manager with enough material to understand and use the basic theories, concepts, tools and techniques of software project management. It is scoped under the assumption that the work will be done by a geographically dispersed team from different organizations (teammates, subcontractors, etc.) It is introductory in the s...
Large-Scale Agile Software Project Management (On-site) Course Format: On-site 3 days. This workshop is intended to provide both the novice and experienced manager with insights into how to use agile methods on large projects. It is scoped under the assumption that the work will be done by self-managed, collaborative teams. It is introductory in the sense that participants need not have a detailed knowledge of agile methods. It shows participants how to create a flexible ...
Software Project Planning and Management (On-site) Course Format: On-site 3 days. In our SPM course you will analyze and discern the value of procedures, tools, and techniques for planning and managing successful software projects. This course examines the CMM/CMMI process areas of software project planning, tracking and oversight, as well as applicable standards and guidelines (DoDD 5000.1, DoDD 5000.2, DoD Defense Acquisition Guidebook, ISO and IEEE).
Awaren...
Advanced Software Configuration Management (On-site) Course Format: On-site 2 days. In our ACM course, you gain practical, comprehensive guidance in implementing detailed policies & procedures to produce an environment where SCM principles function effectively and efficiently. Course structure facilitates the tailored creation of policies and procedures as well as the related estimation methods and metrics for Software CM, Hardware CM and Documentation CM specific to y...
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